Windows hello pin not working Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. I found a similar post saying to disable Windows Hello. Activate biometric service: Again, press Windows + R, type services. However, I sign into Windows using a domain account, not a local or Microsoft account. Copy and paste the . Nov 13, 2024 · PIN zurücksetzen: Wenn du dich mit deinem Passwort anmelden kannst, gehe zu den Einstellungen und setze deine PIN zurück. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. Enter your account password to verify your identity ⑩, and then click [OK] ⑪ to remove the PIN. Jan 8, 2023 · Then you can try setting up PIN and you can avoid Windows Hello prompts. 20 minutes later it stopped working. Accessing this laptop via RDC is the only thing I cannot do. Click Add a PIN and add a new PIN code for your account. In fact, the start up screen does not even show a place to enter PIN. Should I check the Group Policy on my Domain Oct 12, 2022 · - Now you are back in the login screen again. Jul 17, 2022 · I understand that you are having Windows Hello PIN issues. After the PIN is removed, you can Oct 4, 2023 · If the PIN is not working in Windows 10, that can be caused by a whole set of issues, including an incorrect PIN. If it is not set up, choose Setup and complete set up. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Delete the old database. I had Face and PIN available. These are you system Specs Jan 16, 2025 · My Computer is NOT in a Hello PIN in-active state. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. An independent advisor suggests some steps to fix the issue, such as deleting a folder, updating Windows, and using command prompt. Under "Windows Hello PIN", click on "I forgot my PIN". If the above steps doesn’t work then perform below steps in Safe mode and check. asked for my Dec 6, 2024 · At the same time, you need to delete windows hello, including the Pin code. To resolve this: 1. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. I just want my PIN to work or be able to set a new one. I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. Install updates manually. Here's how to do it. It is NOT a shared computer. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Dec 15, 2024 · After installing the latest Windows 11 update (24H2) on my Lenovo Thinkpad, I lost the ability to log in with my PIN. Now the PIN login should be working again. Let us know if this helps! Note: Included link in this reply refers to blog post by a trusted Microsoft MVP. Method 1 : Force device to shutdown and restart. 2. Feb 13, 2019 · Restart the device and check if the sign-in using PIN is available on the login screen. Mar 23, 2022 · Hello, I'm facing an issue with sign-in options in my Windows 10 devices on my domain. Kind Regards. * * Note: This issue usually occurs on domain computers. I have removed it from my account online. Add PIN option does not show under Sign-In options. Enabling Windows Hello Jan 7, 2025 · Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. Click on it. For months I've been using a PIN and then suddenly it stopped working. The cumulative update preview (KB5039302) you mentioned may indeed cause changes in computer security after the update. Click on "Accounts" and then click on "Sign-in options". Can you still log in using the password? If you can, you can try removing the PIN from settings, set up the PIN again, and add face recognition. It is my computer and the one I am trying to access it from is also my computer. 0x8009000F: The container or key already exists. But: when rebooting the devices while they are connected to the organization network they lose their Windows Hello configuration. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Mar 5, 2023 · 1] Repair Windows Hello Passwords (Face/PIN) Login with an admin account. In the Sign-in options, select Windows Hello PIN and then choose Remove. Jul 13, 2023 · We configured Windows Hello for Business in our tenant using Intune policy and the cloud trust model (Kerberos). All users may enable Windows Hello PIN or fingerprint/face (when available). Please help me. Another solution is to remove the old PIN and set up a new one. Step 3. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. You can use the Settings app to change your PIN. Things I have tried and failed: May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. Step 8: Follow the prompts to set up a new PIN. This is usually because you have entered the wrong PIN or there is a problem with the TPM module. PIN, face ID not working after windows 11 Jul 5, 2016 · Windows Support on Twitter helped me figure this out. However, in this case, the issue seems to be quite complex where Windows is preventing you from resetting your Windows Hello PIN. In some cases, if the deployment state is set to "Blocked," users may not be prompted for a PIN. In the Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. Nov 21, 2024 · C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft; Enable hidden items from the "View" tab. Besides, check what to do if Windows Hello PIN is not working in Windows 11. Go to Settings > Accounts > Sign-in Options. Method 2: Disable PIN Management. The face ID does not work, and requires a PIN. PIN incorrect error even as you verify that the correct PIN was entered. Clear NGC Folder Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Jan 3, 2025 · If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Learn the steps and tips to troubleshoot this common issue in this article. Select Remove. Thanks Windows Support, and Arul_D Hello NewAccount1RC, Welcome to the Microsoft Community! It's my honour to be able to assist you. Option 2. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. You can do this by following these steps: Open the Settings app on the affected device. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Oct 15, 2019 · I have tried their advise and played with few options. - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. - Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled. Jan 31, 2025 · Option 1. Click on I forgot my PIN and check if that fix the issue. May I ask if you are currently unable to access your system entirely, or is the issue only affecting your ability to use your PIN as a method of authentication? If you can still access the system: To do this, sign in with your password. Update Windows and drivers: Make sure that your Windows operating system and drivers are up to date. " I can still sign in using my pin but fingerprint and facial recognition don't work. Feb 24, 2025 · Unable to configure Windows Hello because of PIN-related issues. This is a fresh install of windows 10 with the latest updates. Delete all “. Edition Windows 11 Home Version 21H2 Oct 6, 2022 · Hello Arman, welcome to the Microsoft community, I'll be happy to help you today; First remove the Windows Hello Pin; Go to Settings > Accounts > Sign-in options; Uncheck "For improved security,only allow Windows Hello Sign'in for Microsoft accounts on this device"; Click Windows Hello Pin and select Remove; This will remove your Pin; After signing in I went into the options to set it up again to use the PIN but under windows hello face/windows hello fingerprint/windows hello pin it says "this option is currently unavailable - click to learn more". b. Try setting up Windows Hello again. Unjoin the device from Microsoft Entra ID and rejoin. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. . Aug 12, 2023 · We could not try to remove the pin entirely as it was greyed out in the settings and there was no option to disable windows hello without making a registry edit or using group policy which would have affected all users on this machine and each machine we had to do this on and would not have been practical to go through and reassign a new pin Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Navigate to Computer Configuration\Administrative Templates\Windows Components Dec 9, 2022 · it also does not clarify if WINDOWS ENCRYPTION unlocks the drive when the machine is turned on (because the drive sees its normal TPM, not the greatest way), or unlocks drive AFTER the correct credentials are entered (and whether PIN and password both do this, or whether PASSWORD is a lesser-secure method, (even considering local account, whre May 31, 2022 · The "Windows security pin" is used as an alternative to a password to access a the owners account at the local computer. Oct 21, 2021 · [FIX] PIN Not Working In Windows 10 (kapilarya. " There is no longer an Jan 2, 2025 · Hello. I am here to work with you on this problem. In the comment section below, let us know which of these fixes worked for you. Jan 20, 2025 · Windows Hello uses a PIN as a fallback authentication method, so you have to set up a PIN before adding other methods. In the confirmation window, click on OK to confirm the Dec 19, 2021 · I've tried going to Settings>Email & Accounts to remove my work account and it shows my personal account first (the one I'm trying to create a PIN for) and my work account further down, BUT IT WON'T LET ME DELETE MY WORK ACCOUNT (I suspect that's why I can't put in a PIN). Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. Jun 27, 2022 · Why is my Windows Hello PIN not working? There are a few reasons why your Windows Hello PIN might not be working. Click Remove to delete the existing PIN. Feb 15, 2025 · I've been trying to log into my laptop for a few weeks now but I've been unable to do so because my hello pin is not working I have tried the I forgot my pin option and I get all the way in get logged in with my password and then it tells me it can't help me I can try again later so as of now I have no way to get into my laptop please help! Remove Windows Hello PIN from your account: If you can access your account through an alternate sign-in method, go to your Windows settings and navigate to the "Accounts" section. Click on [Remove] ⑧. Usually, this problem is caused by a corruption in the Windows Hello settings. Re-register Windows Hello PIN. I have set up a PIN for that account, but when I try to use the PIN, they say it is wrong. Also, find out how to install the Hello face driver. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. it says this option is currently unavailable something went wrong try again later. I can create an alternative sign-in mode such as PIN or… Jun 26, 2018 · When I try to login to my Surface Laptop, Windows Hello does not recognize me and tells me my PIN is required. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. I understand that you are not able to sign in to the Microsoft Store and other programmes using the correct Windows Hello PIN. Is there something I'm doing wrong? Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Jul 18, 2024 · A user reports a problem with Windows Hello PIN and fingerprint authentication on Windows 10. Open the Services pane and stop the Biometrics service. To resolve this issue, go straight to Method-3 below. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. If you're having trouble using your PIN to sign in, try to reset your PIN. 3-Go to Troubleshoot. As I understand it the PIN is specific to the PC and the user using it. I put in my email, my password, and then it asks me for my Windows Hello pin. Use Ctrl + A, and delete everything within that folder. There, choose to either remove or set a new PIN and you're done!* * Suggestion: Once you have access to your account, go ahead and disable the "Administrator" account to avoid security risks. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. " I found the fix when I noticed this Accept this answer to confirm Jan 7, 2022 · Hello there, out organization is running a on-premise AD. I tried resetting the Xbox app and that didn't work either. You will see Sign-in Options on the left side. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Change or reset your PIN when you're already signed in. This way still works fine. Enable sign into Windows 10 using Biometrics from Local Group Policy editor. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Here are the steps:: Go to Settings > Accounts and locate your account. See full list on wintips. Not all Windows Hello for Business deployment types require these configurations. I enter the same PIN as I do when I log into Windows, but it doesn't recognize it. - Restart your computer. Jul 2, 2022 · On the Microsoft Store, I am trying to sign in to a different account to access things I have on that account. Run Hardware & Devices troubleshooter. - Go to Start > Settings > Accounts > Input options. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. If that does not work, try checking for an updated BIOS and Chipset driver for your make and model. 5. It’s not the same as password. Mar 19, 2020 · Because Enhanced Session mode is not allowed to use Windows Hello, it just hangs at the login screen, without ever presenting the only viable option (login with password). Clicking on the Add PIN option does nothing. Click [Remove] ⑨ again to confirm the removal of your PIN. Go back to “Sign-in options” and click “Add” under Windows Hello PIN to set up a new PIN. Jun 23, 2020 · Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing. Dec 27, 2023 · Hello Linda, I'm Ibhadighi and I'd happily help you with your question. Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. Follow the prompts to set a new PIN. Here’s how to do that: Go to Settings > Accounts and locate your account. The PIN\\Biometric login is working fine, however, SSO to Microsoft 365 resource is not working as expected. Hello and PIN are working very well. I suggest that you try to delete the folder where the PIN information is stored and then try again. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Go to Start > Settings > Accounts > Sign-in options 2. Something may have caused it to be turned off or otherwise fail. AND I am logging ON with as PIN on both my accounts!! But I can't change my normal user account. Gehe zu Einstellungen > Konten > Anmeldeoptionen und wähle "PIN (Windows Hello)". I am using Windows 11. Btw, Windows Hello PIN was not setup before and that's why it asked and allowed me to set up this time. In Safe Mode, press Win + I to open Windows Settings and go to Accounts. Jan 11, 2022 · PIN option is unavailable (Windows Hello PIN option missing). Do you remember setting it up? If not you can reset it but reset it to four digits number. " Mar 13, 2024 · I updated my bios due to a new exploit and wanted to be secure now I cant use windows hello pin at all if im signed into my Microsoft account had to convert my account to a local. Select Windows Hello PIN. May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Jul 29, 2024 · After performing the above steps, Windows Hello should be working again in Windows 11 without any more errors. Press Windows + R to open the Run dialog box. I have tried every single combination of PIN I have ever had but it says it is incorrect. Thanks for reaching out. Sign-in to the PC using password. dat file into a newly created folder as a backup. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. To do so, type gpedit. I'm running an Apr 24, 2019 · Hi Isioma Greetings! I am Vijay, an Independent Advisor. Here’s a step-by-step guide to help you troubleshoot the issue: 1. So I enter the pin that I had set up ages ago, and it doesn't seem to work. Under Windows Hello PIN, select "Add a PIN" or "Set up PIN again. Kind Regards, Charity I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. Are you trying to sign in with your Microsoft Account password instead? Sep 29, 2023 · If your Windows Hello PIN is not accepted by Windows, you can try various solutions, such as resetting or deleting the PIN, using alternative methods, updating or downgrading your OS, and more. You can try again, or skip this step and set up a new PIN later. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. Recently, all my windows hello options are "currently unavailable. Click on Accounts and select Sign in option from the left pane. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Here are some troubleshooting options: 1. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. Think of PIN like the Lock Screen pin for your smart phone. org Nov 11, 2021 · Here are some troubleshooting steps we can perform that can possibly fix the issue. msc, and hit Nov 22, 2024 · Hex Cause Mitigation; 0x80090005: NTE_BAD_DATA: Unjoin the device from Microsoft Entra ID and rejoin. com) [FIX] Can't Add Sign-in PIN For Windows 10 (kapilarya. One of the things that you can try is deleting the contents of NGC folder and see if that helps. Feb 12, 2025 · Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. Log in to Windows with each user's account to reset their respective Windows Hello PIN. Look for the Windows Hello PIN settings and remove or disable it. Feb 4, 2021 · He set up a PIN and everything was working great until this week when his "5" button started to work only intermittently. Right-click on it, and then select “ Start” from the list that appears. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. Under PIN (Windows Hello), click Add. a. It could be because you’ve changed your PIN too many times, or it could be an issue with the way that your device is configured. Jan 6, 2025 · Fix 2: Create a New Login PIN. " even though I entered the PIN correctly. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Feb 24, 2025 · Option 2: Rebuild the Windows Hello configuration. 6 Fixes for Windows Hello Mar 19, 2025 · In the Accounts section, select [Sign-in options] ⑥ and then click on [Windows Hello PIN] ⑦ to expand additional options. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. I setup my PIN and they were working. Aug 16, 2024 · Hello, John Hendricks1. May 13, 2024 · windows hello pin is not working. Klicke auf "Ich habe meine PIN vergessen" und folge den Anweisungen. In this forum, we are Microsoft consumers just like yourself. It looks like windows hello PIN got corrupted . However, these optional updates may cause issues like Windows PIN not working or Windows Hello PIN not working. Step 7: Confirm the action, then click on Add to create a new PIN. Jan 23, 2025 · After entering Windows, navigate to Start > Settings > Accounts > Sign in options > PIN (Windows Hello). Step 1: Press the Windows key + I to launch the Settings app. We are deploying Windows Hello Mar 7, 2021 · This approach is not working. This has stopped working and now every time I try to interact with windows hello it Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. Windows Hello is also not recognising my face 70% of the time. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. So in Groups I have just two groups users and Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Feb 10, 2025 · Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. Once done, you can reset the login PIN to fix the problem. Restore or reset your PC. You need Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Sep 7, 2023 · Hi folks,Something frustrating has happened to windows hello. you can try to share the work with OneDrive as an alternative. Repair / Reset xbox App Windows Key+i> Apps > Locate Xbox app by Scrolling Down > Click Advanced Options > Click Repair To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. Windows 10 will redetect and reinstall the driver. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. To fix the Windows 10 PIN not working issue, it’s advised to empty the Ngc folder as instructed in our solution below. It seems to work annoying but it works, but now I am unable to use the xbox app due to not being able to use my hello pin. The Credential Security screen that pops up and asks for the PIN will not go away, even if I use Task Manager. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Aug 31, 2023 · E-mail domain has been changed and after that i am unable to login using Windows hello Pin This thread is locked. Now I cannot even enable it again. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. 4. The key was to remove my PIN which removed the fingerprint scan info before changing the password. Jun 26, 2024 · The PIN you mentioned is unavailable, which may be caused by changes in computer security. 3. Same as step 1. In the Windows Hello PIN section, remove your existing PIN. Then delete the folder named NGC. I tried a couple more times, and it kept saying that it was incorrect, and I eventually was hit with the "You've entered the incorrect pin too many times. When I go to the Microsoft store, it asks me for my PIN. If you are having trouble logging in to safe mode, try other options in the recovery screen. You may have unintentionally joined the school or work account when you signed in to the Office 365 mail or Word application using school/network credentials (especially if the let my organization Click to set up your PIN again. "We couldn't find a camera compatible with Windows Hello Face. o Under PIN (Windows Hello), select I forgot my PIN. Check Windows Hello for Business deployment state: Confirm that the deployment state of WHfB is properly set in Intune. You can vote as helpful, but you cannot reply or subscribe to this thread. When I try to use my PIN it says "Your PIN is no longer available. Press and hold the power button for 10 seconds and wait another 10 seconds before turning it on again. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. If wifi is not connected, when i press 'forgot password' it says I want a internet connection. Open the Run dialog box by pressing the Windows key and the R key together. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jun 8, 2022 · I believe in this case it would be better to not use the PIN to sign in since it is getting errors while authenticating. Hello，Mindless Plague. - On the Windows Hello PIN (above), click on remove. We just enabled Windows Hello via GPO. Follow these steps: Step 1. Proceed to the next step to set Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. Today that new PIN is not accepted. I used to have a pin set up for pc log in. Click Sign in with a Local Account instead. Welcome to the Microsoft community. Enter your new PIN and confirm PIN, click on OK to reset your new PIN for your Windows Sign-in. F8 does nothing, Esc Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. I can't get into Safe Mode, BIOS, or anything else. Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Follow the guide below to resolve these issues on your computer: Figure 1: (English Only) Windows Log in Screen. Run the System File Checker Utility scan. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Dec 30, 2024 · Under Windows Hello PIN, click on “Remove” to delete the current PIN. " Aug 1, 2024 · o Press Windows + I to open the Settings app. May 11, 2020 · i have the same problem with all options unavailable. dat file. Open File Explorer (Win + E) and navigate to the following location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. That’ll delete and reset your Windows Hello PIN. my problem is how to change the pin complexity since i only wanted a 4 digit code instead of the 6 which it now ask. After this, check to see if you can set up Windows Hello Oct 31, 2024 · Hi, I’m Vinay. I am curious as to how I can enable it. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. To confirm whether this is the reason, you can uninstall the latest optional update. I login with a Microsoft account using a PIN. How to fix Windows Hello PIN not working? Remove Current PIN Click Add a PIN and add a new PIN code for your account. A Log-in Box now opens for you to re-enter your Password then click OK. Jan 19, 2020 · I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. Please keep me know if this worked for you. Deleting the PIN information in the NGC folder you shared is indeed the fastest solution to solve the problem of PIN code being Jan 10, 2024 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. You will be returned to the Sign-in option page where you can now add a PIN once again. Well that is gone now and still no facial recognition. Type 'services. Thank you for your feedback. This is PIN. Select PIN (Windows Hello) > Change PIN and then follow the instructions. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Apr 10, 2018 · - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok). Restart the biometric service. If it is set up, choose "Remove this sign-in option". Feb 8, 2023 · Microsoft frequently releases optional updates to fix some security bugs and bring new features & improvements to Windows 10 or Windows 11. Solution 2: Try to switch to local account, and the add a PIN code. But this is missing from the registry. Press Windows key + X Click Device Manager Expand Cameras or Imaging Devices Right click the camera, click uninstall, exit Device Manager Restart your computer. To do this, sign in with your password. This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. I locked and unlocked my PC about a dozen times. Under Manage how you sign in to your device, select PIN (Windows Hello). How to FIX: Unable to configure Windows Hello PIN in Windows 10. 1. Sep 12, 2024 · Usually, when you forget your Windows Hello PIN, you can reset the PIN directly on the sign-in screen using your Microsoft account credentials. Launch Windows Settings 10 app. I removed and re-added the PIN for the account I'm trying to log in with and it still says it's incorrect. Locate and delete the NGC folder. Jul 30, 2021 · I am using Windows 10 on a HP desktop computer. Disabling PIN credential management using the Registry Editor may resolve this issue: Open Registry Editor: Press Win + R to open the Run dialog box, type regedit and press Enter. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 5, 2016 · You will be asked "Are you sure you want to remove your PIN?" etc. If you are experiencing one of the above issues, follow the instructions below to fix the problem. Apparently, Windows Hello is not enabled by default for domain accounts. Feb 17, 2022 · I've been trying to set up my laptop for "Hello", so I don't have to put in a pin each time. On the Windows sign-in screen, press and hold the Shift key while you select Power > Restart . You state that you have created a new pin four different times, unless the individual is trying to access your computer remotely. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. Jan 10, 2024 · But lock screen forgot pin or forgot password option not working. Put in the PIN again - It will give the same message. Restart the computer, and then set up a new PIN by going Feb 16, 2025 · I have an Inspiron 14 2 in 1 with Windows 11. Navigate to the following path: Mar 10, 2023 · Windows Hello may fail to operate or its options (PIN, fingerprints, etc. After logging into the device… Apr 17, 2023 · After Intune Support punted me to Windows Support (and told me to open a ticket with my personal account) and now Windows Support is saying “since it’s business, MS can’t check this - have you asked your admin?” (I AM the admin…) and not getting any traction through other forums, I’m hoping that someone here has seen this or knows where I could look. PIN login should be working again. I paid extra to get Windows 10 Pro specifically so that I could access this laptop via RDC. Thanks for choosing Microsoft Community. Clear the residual data: powershell # Delete Windows Hello key. It sounds like you're facing two separate issues: trouble signing into Microsoft Office 365 using Windows Hello PIN, and an SMTP setting issue with Outlook connecting to the RoadRunner server. Follow the instructions to set up a local account. Confirm the removal and restart your computer. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. o Follow the on-screen instructions to verify your account and create a new PIN. Mar 30, 2024 · Hello, We are working on the W11 configuration in order to deliver the first W11 computer to our users. Jan 13, 2025 · Hi, Chris Bruner 74. Go to Settings > Accounts > Sign-in options. It’s local to your device only. Option 4: Manually modify the registry (temporary Sep 16, 2023 · However, when I enter the PIN I set up for Windows Hello, it says "The PIN is incorrect. Now, I tried again after enabling the enhanced mode which caused to windows 11 hyper VM crash (BSOD), and rebooted. However, it raised few more questions being Personal User (I am using not a Business User): Q1) Should I use "Hello for Business" or "convenience PIN sign-in "? Q2) Are "Hello for Business" and "convenience PIN sign-in" options mutually exclusive? Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. certutil -delkey “Windows Hello for Business” Re-register the PIN and test. Fix Windows Hello PIN problems on Windows 10. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. Try creating the PIN again or check for system updates. But I want to keep it. Thank you for posting in the Microsoft community. Apr 24, 2020 · Restart the PC and then add PIN in Windows Settings. this will not work. I’m here to help you today. Reset Windows Biometrics Component. When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock screen. You might also be able to fix the W indows Hello PIN not working problem by recreating the PIN. - Under PIN, Click Remove and setup again. But, it didn't work either. Sometimes it deos but rarely. First select the 'System restore' method and see if you can reset your Windows Hello PIN. His PIN included a 5 so I changed his PIN to something else, which worked great for 1 day. Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. By default PIN is four digits number only. I get two messages: 1. ) may not be available if your system is part of a work or school network. To resolve this, try a fresh start. Press Windows + I key to open Windows Settings. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. " I've tried setting a new pin for a month now and I've tried Deleting the NGC folder but it still doesn't work. I understand that you are experiencing issues with your login account asking for a Windows Hello PIN code when sharing Office, and in order to better help you, I'd like to know a little more about this with you: Jan 9, 2024 · Check the "Conditional Access" and "Windows Hello for Business" settings to make sure they align with your requirements. Restart your computer. Have you tried to boot your PC in safe mode and check if you can log in? 1. Then open Explorer and navigate to the following path. The TPM chip is working OK therefore. Even if you have no password, such as a Local Account with no password, Enhanced Session mode still hangs at this screen unless you disable the Windows Hello requirement. It’s not the same as your account password. After the removal and restart, go back to Settings > Accounts > Sign-in options. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Navigate to below path and delete NGC folder . Run Windows Hello troubleshooter Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. o Navigate to Accounts > Sign-in options. I rejoined. Open Local Group Policy Editor. But when I connect wifi and try nothing happens (loading circle appear for few seconds) But for 'forgot pin' , nothing happens whether or not the internet connection connected. com) None have resulted in my being able to set a sign-in PIN. Press continue - Create new PIN. Yesterday, I unjoined my PC from the domain. Aug 17, 2022 · I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. To do so, right-click Start->Settings->Accounts->Sign-in options->PIN->Remove. dat” files from the folder in step 2. After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. Neither is the old PIN. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. msc in the run command (Windows + R key). How to Fix Windows Hello When Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. Now you can login with the new PIN code but Facial recognition is gone. Delete the existing PIN: Settings → Accounts → Login Options → Windows Hello PIN → Delete. Then windows + L key to go out, and you can choose a pin to re-enter. Delete the . Step 2. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. I don't know how to tell if this coincided with a particular update. msc' to open the services. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Dec 29, 2024 · Reset Windows Hello PIN for Each User. Jan 15, 2025 · Windows Hello for Business; How Windows Hello for Business works; Manage Windows Hello for Business in your organization; Why a PIN is better than a password; Prepare people to use Windows Hello; Windows Hello and password changes; Event ID 300 - Windows Hello successfully created; Windows Hello biometrics in the enterprise Oct 6, 2024 · Select Windows biometric services from the left column. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. Try again. At this point, you can re-enroll your Windows Hello. Now, you’ll need to set up a brand-new PIN: Go to Settings > Accounts > Sign-In Options. Reconfigure Windows Hello. There is also no password option, and the "require windows hello sign in for microsoft accounts" part where you turn it on and off is grayed off, i cant turn it off or on. Click Accounts. After that, you will see that a Set up button appears in Windows Hello Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. You must enter your old PIN in order to Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. was able to change my pin by clicking on the option and choosing remove. bfmddh qabab eocm rjhhnz tipzqsp jlohyl gku znss bmup awyuty furmfm mehj dxsinn xdpwl xvstexz